Returns & Exchanges

At Decanted, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all eligible products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unused or gently used products in their original packaging, ensuring all protective seals and caps are firmly in place.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it to the outside of your box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing